The right support has never been more important

SAGE Group , Apr 15, 2020 2:42:00 PM

Currently we're facing a time of disruption. Businesses are challenged by resources and changing work arrangements. Disruption like this pushes us to think and work differently.  We have confidence in the innovation that will rise from these extraordinary circumstances, and the chance to work with clients in different ways.

 

Right now, having partners who can help to maintain safe and efficient operations is more important than ever and we encourage all of our clients to talk to us about specific requirements and how we can support clients differently at this time.

 

The SAGE Group of brands has a wide support capability that can help clients keep their operations running during this time of disruption.

 

We are currently finding many customers are under pressure, working at maximum capacity to get the most out of their operations. We are seeing this is particularly evident among essential services sectors. In periods of high demand on assets, preventing break downs and issues from occurring is key.

 

SAGE Automation's remote technical support services such as the National Operations Centre, Remote Support Module and Go app are supporting clients anywhere without the need to visit site. The services are helping clients overcome site restrictions through remote site commissioning, remote fault resolution, and providing live technical support through the SAGE Go app's Assisted Visual Support Tool.

 

Nukon can be a part of your business continuity plan (BCP) with a support service to mitigate and manage risks 24/7. Nukon consults are free and can be done remotely. Nukon also offer remote 24/7 support at any stage, which comes from experienced technical experts within Nukon's team, and not a non-technical call centre. Nukon team knows and understands customer systems thoroughly and understands that in times of constrained capacity, they need to operate efficiently. 

 

Use this time to upskill your staff and emerge with digitisation capability to lead into the future. Skills Lab has made all upcoming courses accessible using its virtual face-to-face technology to ensure everyone can still access specialist training remotely. Skills Lab now has additional capacity for students to join its upcoming training dates, so get in touch if this is of interest.

 

We have technical expertise available to quickly support you should your staff be unwell or require isolation, via the Embedded Expertise team and the Control System Support Technician shift coverage capability.

 

If you need additional support for your business during this period, contact us as we can help.