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SAGE's partnered approach to servicing niche gas utilities

Background

Comdain is a leading construction and maintenance service specialising in gas, irrigation and water. They’re the primary operational and service provider for Victorian gas distributor Multinet Gas (MG), who distributes natural gas to 660,000 residential, commercial and industrial customers. Comdain service MG’s south-eastern distribution network.

Challenge

Comdain must maintain MG’s 164kms of transmission pressure pipelines and 9,866kms of distribution mains without disturbing customer supply.

To do this, the company require specialised skills that can be applied in a natural gas infrastructure environment.

Other service challenges include location access, working in confined spaces, working at heights, and traffic control. 

Solution

SAGE Automation worked with Comdain to develop a custom Service Level Agreement (SLA) suited to the industry and Comdian’s needs.

Under the SLA, SAGE handles all electrical and telemetry work for service, maintenance, and projects such as upgrades, or new site installations.

It appointed a full time technician trained in gas field operations for ongoing works. Finally, SAGE applied its systems and process knowledge built from years of experience, to improve equipment reliability.

Key Outcomes

  • SAGE and Comdain’s service has improved reliability of MG’s field assets through regular maintenance and best practice processes. A regular maintenance program for any utility will improve asset lifespan and reduce costs associated with breakdowns.
  • The ongoing partnership between Comdain and SAGE Automation allows each partner to perform their own specialties to keep systems running. Comdain focuses on construction and maintenance services while SAGE does the electrical and telemetry work.

Demonstrated Capabilities

  • Developed a custom SLA for a specialist maintenance provider
  • Hazardous area competence: installation and commission
  • Low/medium voltage electrical design and installation
  • RTU system design and programming
  • Control Panel manufacture/wiring
  • SCADA integration
  • Remote Telemetry
  • FAT and SAT testing
  • RTU install and commission

Project Management:

  • Estimation, cost planning and procurement
  • Risk mitigation and environmental and safety management
  • Subcontractor management
  • Documentation:
  • Provision of final, as built, documentation
  • Provision of user manuals

Technology Used

  • MOSAIC
  • Kingfisher
  • Radio communications
  • 3G communications
  • Instrumentation and calibrations
Sector Manufacturing; Service
Capabilities Management of all upgrades and new site installations, improve equipment reliability and appointment of full-time technician trained in gas field operations
Client Comdain for Multinet Gas
Locations South-east Victoria, Australia

"After 4 years of service we've been awarded a contract for Multinet Gas's northern area, and SAGE Automation's specialised services have helped make this happen."

John Carney, Service Delivery Manager, Comdain