Support
SAGE Service provides certainty and peace of mind for companies with leading edge technologies and critical production requirements.
Our fully qualified team of Service Technicians draws on SAGE’s extensive resources and wide experience from our work across a diverse range of industry sectors. They are skilled in fault resolution and have rapid response times, minimising the down time of your critical equipment.
For urgent assistance now, call 1800 724 373
SAGE complements your team with:
Support of your critical production and equipment
Rapid response to minimise downtime 24 hours a day, 7 days a week, 365 days a year
Support by fully qualified technicians who are specialists, not generalists, backed up by a structured escalation procedure to more than 100 industrial control system engineers at SAGE Automation
Technical service support drawing on experience from diverse customers across different sectors
Complex fault finding equipment and a proven fault resolution record
Seamless support of shift and holiday coverage
Ability to integrate into your workplace ensuring Safety, Quality and Environmental standards are upheld
Options: you choose the support option which suits you, from ‘As Required’ service support, right through to Premium Support with priority call-outs, reporting and a dedicated technical team.
SAGE offers four levels of Service: Platinum, Gold, Silver and Bronze and a portfolio of specific services including support for your:
- Electrical Control Systems
- PLC’s
- Safety Systems
- Servo Systems
- Communication Networks
- Radio telemetry systems
- HMI’s
- SCADA Systems
- Instrumentation
- MES Solutions
- Robotics
- Drives – VSD’s
Breakdown Support
Minimise your downtime, costs, product and quality loss with fast response breakdown service to get you back up and running, fast.
We have more than 30 skilled technicians to assist you, backed up by escalation procedures and access to the full scope of SAGE resources. That's got to give you peace of mind.
SAGE also works closely with our suppliers to ensure we can get any parts required quickly.
Our commitment to you: no matter what you called for, your plant will be up and running before we leave.
Maintenance
Get the best from your plant and identify problems before they arise with a schedule of maintenance that fits into your operation or production schedules.
In a competitive environment, scheduled maintenance that keeps you up and running is vital.
SAGE will work with you to develop and implement a schedule of planned maintenance of your equipment.
Network Audits
Regular Communication Network Audits help to capture and diagnose hard to find communication dropouts which can lead to costly downtime.
SAGE Service can perform Network Audits on a variety of different communication protocols, including Profibus, DeviceNet, ControlNet and SafetyBus, providing detailed reports for each, in order to:
- Understand your network to PLC mapping configuration
- Identify any cable degradation
- Optimise your network running speed
- Pinpoint your network traffic loading
"The outcome of the DeviceNet audit and modifications here at Tip Top are all positive. We have had reports from the baking staff that the plant has not run so well for 10 years! The first time I started the plant I noticed everything to be more responsive" Chris Wollett, Electrical Manager, Tip Top Bakeries.
Control System Backups
Is your plant covered in the event of a hardware failure?
SAGE Service Control System Backups can give you security and peace of mind.
Access to spares is not enough. Control system backups will ensure you have the current programs and parameters to re-load after a hardware failure, getting you up and running faster and with less loss.
We can image your SCADA and MES solutions, including all settings, to speed up restoration of a PC failure or replacement. SAGE can also provide off-site storage of your backups for extra security.
SAGE Service provides peace of mind to our customers with back-ups for all PLCs, HMIs, drives and communication networks. We can return your plant to full operational fast.
Coverage
Continue your production schedule seamlessly with our skilled and experienced technicians on a short or long term basis, to:
bolster your workforce during time critical projects
maintain your output while your staff attend training or take leave
gain skills and knowledge transfer
benefit from our 'best person for the job' policy, often with prior knowledge of your site
Product
SAGE supports Original Equipment Manufacturers (OEMs) in delivering continuity of service to customers.
SAGE can support you to cover multiple elements of your operation through:
- Commissioning of automation control systems
- Providing complex plant control system capability and resources to support your project delivery team
- Support of all brands of automation and control technology (SAGE is the preferred support provider to Danfoss, Endress+Hauser and IFM Efector)
- Providing capabilities extending far beyond fault diagnostics
Compliance
Comply with all Australian Standards in Safety and have confidence in the safe operation of your machinery and electrical safety products with our Compliance Servicing.
Testing the stopping performance of a machine is vital to maintaining its safety. This is particularly true where light curtains, or any other electro-sensitive protective equipment such as safety mats or laser scanners, are used and their effectiveness can degrade with time, such as the by the use of friction brakes.
SAGE Service performs stop time tests on a variety of different machines to determine the optimum distance from the hazards of the machine. A recommendation is provided outlining adjustments required to ensure the machine complies with the requirements of the relevant Australian Standards.
Instrumentation
SAGE provides far more than a standard calibration service.
Testing your whole system, rather than just the field device, ensures your equipment will be operating at its optimal level. SAGE can also provide calibrations to NATA traceable standards for a wide range instrumentation equipment.
SAGE Service will optimise the performance of your instrumentation and improve your control of:
- Level
- Pressure
- Temperature
- Flow
- Analytical readings